Running a successful Wellness centre begins with a solid infrastructure. Our 14 years of experience has made us develop smart operations manuals which serve as a way to carry out daily responsibilities within the business, define expectations of staff and management, and define job descriptions, disciplinary consequences and more. We have also developed service and treatment protocols with brand guidelines to create smooth operations with maximum profitability. We value each aspect of operations which contain the following 

1. Mission Statement, Vision and Corporate Values 

2. Job Descriptions and Requirements 

3. Performance Appraisal Guidelines 

4. Disciplinary Handbook 

5. Client Interaction Service Concept 

6. Spa Policies Covers 

7. Employment Contracts 

8. Cleaning and Maintenance Manuals and Material Data Safety Sheets 

9. Sanitation Guidelines 

10. Customer Service Standards Manual 

11. Spa Treatment Protocols

      11.1. Signature Treatment Illustrations 

      11.2. Signature Treatment Training Video 

 12. Financial Performance & Compensation Planning 

12.1. Profit Loss Statement 

12.2. 12 Month Forecasting 

12.3. 5 Year Forecasting Forecasts financial performance for the first 5-years of business. 

12.4. Operating Budget Development 

12.5. Spa Financial Auditing